Terms & Conditions

SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY
Returns & exchanges are accepted within 30 days of your original purchase from our webstore earthincanteen.com.  If you would like to exchange a canteen for another one, please email a request with your original order number in the subject line to info@earthincanteen.com.  We can issue you a refund or web-store credit for exchange.  After 30 days, we will not accept returns for any reason other than manufacturer defect.  If you purchased your product from a retail store or a website other than earthincanteen.com, please go directly to the original place of purchase.  Returns take approximately 7-10 business days to process

DAMAGE OR BREAKAGE
We warranty our products for up to one year from purchase for proven defects in manufacture.  Any breakage upon shipping must be reported to Earth-In Canteen within 5 days at the contacts listed below.  We will reship your product once carrier has obtained possession of the package and the products are available for shipment.